General Terms and Conditions of Sale

The installation of hardwood, laminate, ceramic, and vinyl flooring requires subfloor preparation. Costs related to this preparation may not be included in the estimate, as they can only be determined after an on-site inspection. Additional labor and material costs may be required after removal. Please plan to be home all day on the scheduled installation date, as no exact time can be guaranteed. Every effort will be made to carry out the installation professionally and on time; however, Planchers Central cannot be held responsible for incidental or consequential damage or any other expenses (e.g., lost wages, hotel costs, meals, inconvenience, etc.) resulting from unforeseen delays related to materials or installation.

Merchandise to be picked up will be in boxes and will require assembly. Ensure your vehicle can accommodate the dimensions of the products. Planchers Central is not responsible for loading, securing, or the safe transport of merchandise. Damage during loading or transport is not covered by the warranty, and no returns will be accepted.
 

A deposit of 40% of the quote amount is required to order materials.
Soundproofing from the subfloor cannot be guaranteed.
The client must maintain heating/air conditioning between 15°C and 27°C, and humidity levels between 35% and 50%. In case of a claim, the client must provide documented proof to the manufacturer that these conditions were met. Failure to comply voids the flooring warranty.

No warranty applies to flooring installed over heated floors, except for tiles installed with Schluter Ditra Heat, which are covered by Schluter Systems’ manufacturer warranty.

 

Painting and caulking baseboards, frames, moldings, etc. are the homeowner’s responsibility after installation.

 

The client must clear the work area before the installer arrives. The installer will only move dishwashers, toilets, and vanity units if a plumber (hired by the client) has disconnected the plumbing before the scheduled date. Additional charges apply if such tasks are not explicitly included in the quote.

 

Allow for a one-day buffer in the installation schedule.
In case of unforeseen circumstances, Planchers Central will inform the client of additional costs. The client may accept or decline, and the contract may be canceled if Planchers Central cannot proceed.

 

Quotes for removal are based on assumptions about what lies beneath the existing flooring; any additional work is at the client’s expense.

If installers must move furniture included in the contract, they will not move clothing, dishes, valuables, pianos, pool tables, electronics, or small items, and will not do any assembly/disassembly.

 

Only emptied furniture will be moved. The client must be present at the end of installation for inspection.

 

The remaining balance is due immediately upon completion of the installation. The client authorizes full credit card payment unless otherwise agreed to in writing.

 

The client agrees that the balance will be automatically charged to the same payment method used for the deposit as work progresses. This authorization is irrevocable.

In case of non-payment, Planchers Central may assert its rights, including placing a lien on the client’s property.

 

The client will pay 15% annual interest on overdue payments, and a 10% penalty for any payment that is not made or is declined.